Refund policy

NOT WHAT YOU EXPECTED?

For further assistance, please reach out to our customer service team at support@lifio.com and our team will better guide you with all eligible returns. Please keep in mind, after an order is placed, we cannot guarantee that changes can be made to the order or shipping address before the order is shipped out.

RETURN AND EXCHANGE POLICY FOR LIFIO LABS

LIFIO has a 30-day return policy from the time of package arrival. We also have a 100% satisfaction guarantee and our number one goal is your satisfaction. As such, we will do everything we can to satisfy our customers, all within our guidelines.

You are welcome to use and try any LIFIO product during the 30-day period, and if there’s something wrong with the product or if there’s any reaction from any of our products or if you’re just not satisfied with the results, you can always get in touch with us and start a return and refund process. You can reach us directly through support@lifio.com or submit a request through our contact form. We’ll receive and review your inquiry and give an appropriate answer as soon as possible.

Please understand that as we need to review each return request manually and individually, it might take some time to give you an appropriate answer. We also require every request to be sent to our team through the contact points mentioned above, as that would submit your request directly to our team.

Also, be careful not to send the product before contacting our team and going through the review process. If you return the product without going through the process and without receiving and approval, we cannot refund you the money of your payment.

If our team approves a refund, please note that return shipping charges will be deducted from your reimbursement unless the package was incorrectly shipped or you received defective merchandise. We also require customers to package their returns appropriately. Unfortunately, if products are returned and damaged in shipping, we cannot honor a reimbursement.

INTERNATIONAL RETURNS POLICY

To receive a full refund on an order shipped outside of the U.S., it’s important that your package is returned unopened. You can request more information regarding the returns conditions of an internationally shipped LIFIO product by contacting us directly at support@lifio.com. Further information of the return process will be provided once the initial review is completed.

DAMAGED OR MISSING PRODUCT

If your product is damaged, was never delivered, or is not what you ordered please reach out to customer service within 2 business days of when the package was delivered. Contact support@lifio.com for assistance.

CUSTOMS FEES

We cover 80% of a customer's shipping cost, the other 20% is the customer's responsibility. Depending on your country, you may also experience customs fees when retrieving your package. We again cover 80% of the cost for these fees, and the customer is again responsible for that other 20%. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. It may also vary depending on the payment method used during the initial order. 

There is often some processing time before a refund is posted in your bank account. If you’ve done all of this and you still have not received your refund yet after 7 days of your refund being issued, please contact us at support@lifio.com.